This law ensures the customer when purchasing over the web or via mail request and applies to all part conditions of the EU.
Kraft it expects to make it simple for sellers to agree to the DSR and customer law, notwithstanding, all consistence is the obligation of the seller.
The new regulation sets out several new requirements for sellers in distance selling contracts. They now need to list the main characteristics in the goods’description; the details need to be clear and concise; and the total price and any extra obligations must be specified.
In the case of digital content (downloads and streamed content), the seller must give an accurate description of both the product and its functionality.
Under no circumstance may the seller add in additional fees which are not obvious to the buyer, or after the transaction has concluded. This rule ensures full transparency and protects the buyer from incurring any unwanted or uninformed charges. It also protects the seller from any claim of negligence from the buyer. In addition to initial costs and extra obligations, any costs which the buyer may potentially be charged must be clearly illustrated. If the exact amount cannot be calculated at the time of the transaction, a close estimate is good enough.
On the off chance that a seller is on holiday then they are in charge of their shops “Holiday Mode” and must plainly state this in their “holiday Message” when things are bought they will post on their arrival.
You should pay for things acquired by you except if the seller has made an unmistakable typographical mistake or you can’t verify the sellers personality. You and only you are obligated for paying the seller on the off chance that you can resolve to purchase the item.
The buyer’s right to cancel is unconditional. If they do so before the arrival of the goods, the total cost and shipping must be refunded. If the goods arrive, they can refuse to accept delivery. If the goods are lost in transit, the seller must either send new goods or offer a full refund including delivery charges. However, the buyer may be liable for shipping costs in certain circumstances. This information must be provided by the seller, usually through their terms and conditions. If it is not, the buyer will have a claim against the seller.
The risk involved in transporting the goods remains on the seller upon giving the goods to the carrier. However, if the carrier is chosen by the buyer and it is not one of the seller’s usual carriers, the risk then passes to the buyer, who is held liable for damages by the carrier.
It is the duty of the buyer to take reasonable care of the goods if they choose to return them. They must not be damaged. If they are, the seller may have a claim. And if the buyer fails to return the goods and a refund has been issued, the seller has a claim.
Please note: goods that are personalised, bespoke or made-to-order to your specific requirements, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.

Please contact the seller before you cancel an order. The buyer may be responsible for the postage cost if the item has been dispatched, this will be stated in the sellers shop policy.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
Always check the shops terms & conditions 14 days is the minimum cancellation period that consumers must be given and many sellers choose to exceed this, so always check the terms and conditions in case you have longer to change your mind.
If you receive faulty goods and wish to return them, the Regulations are in addition to your other legal rights.
So, if your goods are faulty and don’t do what they’re supposed to, or don’t match the description given, you have the same consumer rights under the Consumer Rights Act (which replaces the Sale of Goods Act from 1 October 2015) as you have when buying in store.
Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty.
On the off chance that items are lost in transit them, except if demonstrated something else, the vender ought to accept the agreement is ended and give a discount or convey a similar thing.